Order Processing Times

We strive to process and ship all orders as quickly as possible. Typically, orders are processed within 1-3 business days from the date of purchase and take up to 10 business days for manufacture of items (all our products are made to order).

Please note that during peak periods, such as holidays and promotional events, processing times may be slightly longer.

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Shipping Costs

Shipping costs vary depending on the destination and the shipping method selected. Exact shipping charges will be calculated and displayed at checkout before you complete your purchase.

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Domestic Shipping (Australia) We offer the following domestic shipping options:

• Standard Shipping: Delivered within 3-7 business days.

• Express Shipping: Delivered within 1-3 business days.

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International Shipping We ship to many countries worldwide. Our international shipping options include:

• Standard International Shipping: Delivered within 7-21 business days, depending on the destination.

• Express International Shipping: Delivered within 3-10 business days, depending on the destination.

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Please note that international shipments may be subject to customs duties and taxes. These fees are the responsibility of the recipient and vary by country. We recommend checking with your local customs office for more information.

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Potential Service Interruptions While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control. These can include, but are not limited to:

• Severe weather conditions

• Natural disasters

• Strikes or other labour disputes

• Customs clearance delays

• Global events impacting transportation

• Manufacturing delays​

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We will do our best to keep you informed of any potential service interruptions that may affect your order.

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Additional Information

• We do not ship to P.O. boxes for international orders.

• Please ensure that your shipping address is accurate and complete to avoid delays.

• Once your order has shipped, you will receive a shipping confirmation email with tracking information.

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Customs Policy for Shipping Goods from Australia to International Destinations

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1. Introduction

This Customs Policy outlines the terms and conditions under which our company ships electronic goods from Australia to international destinations. By purchasing our products, customers agree to the terms specified herein.

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2. Responsibility for Customs Duties and Taxes

• All customs duties, taxes, and import fees imposed by the destination country are the sole responsibility of the customer.

• Our company is not liable for any additional charges incurred due to customs clearance procedures in the destination country.

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3. Documentation and Compliance

• We provide all necessary documentation required for the shipment of electronic goods, including invoices and packing lists.

• It is the customer's responsibility to ensure compliance with the import regulations of the destination country.

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4. Customs Delays

• Our company is not responsible for any delays caused by customs processing at the destination country.

• Any additional charges arising from customs delays, including storage fees, are the responsibility of the customer.

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5. Returns and Refunds

• If a shipment is returned to us due to unpaid customs duties, taxes, or refusal of delivery, the customer will be responsible for the cost of return shipping.

• Refunds will be issued for the product value only, excluding shipping costs and any additional charges incurred.

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6. Shipping and Handling

• We will take all reasonable measures to ensure that shipments are securely packed and labeled in accordance with international shipping standards.

• Once the goods are dispatched, the risk of loss or damage passes to the customer.

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7. Customer Responsibilities

• It is the customer's responsibility to be aware of and comply with the import regulations of their country.

• Customers should check with their local customs office for information on import duties, taxes, and restrictions applicable to their orders.

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8. Liability Limitations

• Our company is not liable for any customs-related issues, including but not limited to confiscation, delays, or additional charges.

• We are not responsible for any costs associated with customs clearance procedures, including brokerage fees or storage charges.

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9. Contact Information

• For any questions or concerns regarding this policy or the shipping process, customers are encouraged to contact our customer service team.

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10. Policy Amendments

• We reserve the right to amend this Customs Policy at any time. Any changes will be communicated through our website and will be effective immediately upon posting.

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By placing an order with our company, customers acknowledge and accept this Customs Policy and agree to its terms and conditions.

This policy ensures that customers are fully informed of their responsibilities regarding customs duties and taxes, and that the company is not held liable for any costs incurred during the customs clearance process.

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