Introduction

Welcome to AV Mounting Solutions by Sozo Design. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our international online store that sells our own made products. We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

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What Type of Information Do You Collect?

We collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping address, and billing information.

• Order Information: Details of products you have purchased, order history, and payment details.

• Technical Information: IP address, browser type, operating system, and device information.

• Usage Information: Information about how you use our site, such as pages visited, time spent on pages, and interaction with site features.

• Marketing and Communication Preferences: Your preferences in receiving marketing communications from us and your communication preferences.

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How Do You Collect Information?

We collect information in the following ways:

• Direct Interactions: When you provide information by filling in forms on our website, creating an account, making a purchase, or communicating with us.

• Automated Technologies: As you interact with our website, we may automatically collect technical and usage information using cookies, server logs, and other similar technologies.

• Third Parties: We may receive information about you from third parties, such as payment processors and analytics providers.

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Why Do You Collect Such Personal Information?

We collect personal information for the following purposes:

• To Process Orders: To manage and fulfill your orders, process payments, and deliver products to you.

• To Provide Customer Support: To respond to your inquiries, handle returns and refunds, and provide customer service.

• To Improve Our Services: To understand how our site is used, improve our products and services, and enhance user experience.

• To Communicate With You: To send you updates about your order, promotional offers, newsletters, and other communications you have opted to receive.

• To Comply With Legal Obligations: To comply with applicable laws, regulations, and legal processes.

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How Do You Store, Use, Share, and Disclose Your Site Visitors' Personal Information?

• Storage: We store your personal information securely on our servers and employ various security measures to protect it from unauthorized access, use, or disclosure.

• Usage: We use your personal information to fulfill the purposes described above and to operate our business efficiently.

• Sharing: We may share your personal information with third-party service providers who assist us with order processing, payment processing, marketing, and website analytics. These third parties are obligated to protect your information and only use it for the services they provide to us.

• Disclosure: We may disclose your personal information if required by law or in response to valid legal requests. We do not sell your personal information to third parties.

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How (and if) Do You Communicate With Your Site Visitors?

We may communicate with you via email, phone, or postal mail:

• Order Updates: To provide information about your order status, shipping details, and delivery.

• Marketing Communications: If you have opted in, we will send you promotional emails about our products, special offers, and updates.

• Customer Service: To respond to your inquiries, requests, and provide assistance.

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Is Your Service Targeting and Collecting Information from Minors?

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete it as soon as possible.

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Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. It is your responsibility to review this policy periodically.

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Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

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AV Mounting Solutions by Sozo Design
Email: info@sozodesign.com.au
Phone: +61 402 558 963
 

Thank you for trusting [Your Store Name] with your personal information. We are committed to protecting your privacy and ensuring a secure shopping experience.